Privacy Policy

1. Introduction

Royalstonedecor ("we", "us", "our") is committed to protecting the privacy of individuals who use our hafilat recharge online platform. This policy explains what personal data we collect, how we use it, and your rights under applicable UAE data protection regulations.

2. Data We Collect

When you use our hafilat recharge online service, we may collect:

• Email address provided during checkout or contact forms
• Transit card numbers entered for top-up purposes
• Payment transaction references (not full card numbers)
• IP address, browser type, and usage logs for security purposes
• Name and phone number if provided via our contact form

3. How We Use Your Data

Your data is used to: process and confirm hafilat recharge transactions; send email receipts; respond to support requests; detect and prevent fraudulent transactions; and improve platform performance.

4. Payment Data

We do not store, process, or transmit full payment card numbers. All card data is handled exclusively by our PCI-DSS Level 1 certified payment processor. We receive only a transaction reference and masked card details for receipt purposes.

5. Data Sharing

We do not sell your personal data. We share data only with: the UAE transit card authority to complete hafilat recharge transactions; our payment processor to handle checkout; and analytics providers operating under data processing agreements. All third parties are contractually obligated to protect your data.

6. Data Retention

Transaction records are retained for 7 years to comply with UAE financial regulations. Contact form submissions are retained for 2 years. You may request deletion of personal data not subject to legal retention requirements by emailing info@royalstonedecor.com.

7. Your Rights

Under applicable UAE law, you have the right to access, correct, or request deletion of personal data we hold about you. Submit requests to info@royalstonedecor.com. We respond within 30 days.

8. Cookies

We use essential cookies to maintain session state and display the cookie consent banner. Analytics cookies are only placed if you accept. See our Cookie Policy for full details.

9. Security

All data in transit is encrypted using TLS 1.3. Our platform undergoes regular security assessments. In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware.

10. Contact

For privacy-related enquiries: info@royalstonedecor.com
Phone: +971 4 332 7815
Office 301, Al Moosa Tower 1, Sheikh Zayed Road, Dubai, UAE